Shortcuts for the HP Smart app are one-touch scan tasks that complete one or more file actions at once, such as sending over email, printing a copy, and saving to a cloud account.
For HP ENVY Inspire or eligible OfficeJet Pro printers, you can set up and run email Shortcuts directly from the printer control panel.
Create a new or edit an existing Shortcut to run from the HP Smart app.
Create a new Shortcut or edit an existing one with the HP Smart app.
Open the HP Smart app, and then click Shortcuts.
From My Shortcuts, create a new or edit an existing Shortcut.
To create a new Shortcut, click Add Shortcut, and then select Create your own Shortcut, or select a preset for guided setup, such as Save to Google Drive or Print, Email, and Save.
To edit an existing Shortcut, click the Shortcut Settings icon , and then click Edit or Delete.
Select a Shortcut destination to add it or change the default settings.
Print destination: Print a copy of the file. Use the drop-down menus to change the number of Copies, select Color or Grayscale, and enable or disable Two-sided printing (if supported).
Email destination: Send your file to one or more email addresses. Enter one or more email addresses, and then edit the Subject and Body to personalize your message.
Save destination: Connect and save your file to a cloud storage account, such as Google Drive or Dropbox. After signing in to a cloud account, an HP Smart folder is automatically created for Shortcut files.
Enter a Shortcut Name, and then enable Quick Run if you want to skip file editing and preview.
For HP Smart Advance only, enable Smart File Name to generate a name automatically based on the file text, if available.
For Email and Save destinations, select how you want to save the file.
To save it as one file, click Basic PDF.
To save it as separate files, select Image (*.jpg).
For HP Smart Advance only, select Searchable PDF, Word Document (*.docx), or Plain Text (*.txt) to save the file as a searchable or editable text.
Click Save Shortcut.
Select a Shortcut from the HP Smart app, and then scan or upload a file to run the destination tasks.
Open the HP Smart app, and then click the Shortcuts tile.
Select the Shortcut you want to use, and then scan the original file, or upload an existing one (mobile devices only).
If Quick Run is enabled, the Shortcut automatically runs and you are done.
If Quick Run is disabled, change any desired file settings, and then click Start [Shortcut name].
Wait a few minutes for the Shortcut to process.
To view the Shortcut status, click the Notification icon on HP Smart app home screen, and then click Shortcuts under Activity Center.
Set up a scan-to-email Shortcut and run it directly from the printer control panel on an HP ENVY Inspire 7200, 7200e, 7900, 7900e, OfficeJet Pro 8020e, 8030e, 9010, 9010e, 9020, or 9020e printer.
Use the HP Smart app to enable Shortcuts on the printer control panel.
Open the HP Smart app, click Shortcuts, and then click Enable on the Shortcuts Access prompt. You can also click the Settings icon to enable Printer Access.
Select the duration you want Shortcuts enabled on the control panel, and then click Save > OK.
Set up and run a Shortcut to email scans directly from the printer control panel.
Place the original on the scanner glass or into the Automatic Document Feeder (ADF).
The ADF mechanism can damage photos. To copy or scan photos, use an alternate method, such as the scanner glass or your mobile device camera with the HP Smart app.
On the control panel, touch Shortcuts, and then select New Email Shortcut or an existing Shortcut.
Follow the prompts to set up or change the Shortcut settings, and then touch Start or Continue to scan the original.
When the initial scan is done, touch Start to add more pages, or Done to send the email.
To view the Shortcut status, click the Notification icon on HP Smart app home screen, and then click Shortcuts under Activity Center.
Still have a question? Find additional answers and help.
A Shortcut might not run or fail for various reasons, such as poor network connectivity, printer errors, or file type issues.
The HP Smart app cancels the Shortcut automatically after 5 minutes if the issue is not resolved.
Common tips and tricks to help resolve the issue:
Connectivity issues: Use a local Wi-Fi connection. Cellular or remote Wi-Fi networks might be less stable.
Limited device or printer capabilities: Check to see if your printer supports the Shortcut settings. For example, the two-sided (duplex) setting is not supported on all printers or in iOS. For Windows, you might need to select two-sided printing manually from the printer software before running the Shortcut.
Junk or spam email filters: Check your junk or spam folders for the missing email. If the email is in either folder, change the filter settings to prevent the issue in the future or contact your email provider for help.
Printer errors: Clear any errors indicated on the printer or in the HP Smart app, such as low ink levels or a paper jam.
File type issues: Make sure the uploaded file type is supported, not too large, and not password protected.
macOS, Windows: JPG/JPEG, PNG, BMP, PDF, PPT/PPTX, DOC/DOCX, XLS/XLSX
Android: JPG, PNG, PDF
iOS: JPG, PNG, PDF, DOC, PPT, XLS
The HP Smart app is the recommended printing software for your printer and includes standard and advanced features and settings. The features and settings vary by printer model and country/region.
HP Smart app requirements:
An HP printer (HP Smart Advanced requires an HP+ or eligible printer)
An HP Smart account
A computer or mobile device with:
Windows 10 Redstone 5 (version 1809) or later
macOS Mojave (10.14) or later
Android Pie (9.0) or later
Apple iOS, iPadOS 14 or later
The Shortcuts tile might be missing if you are not signed in to an HP Smart account, the tile is disabled, or the printer does not support Shortcuts.
Make sure you are signed in to your HP Smart account and the Shortcuts tile is enabled.
Open the HP Smart app, and then make sure you are signed in to an HP Smart account.
If you are signed in, enable the Shortcuts tile.
Mobile devices: Tap Personalize Tiles, and then enable Shortcuts.
Windows: Click the Settings icon , click Personalize Tiles, and then enable Shortcuts.
macOS: From the menu bar, click the HP Smart > Personalize Tiles, and then enable Shortcuts.
If Shortcuts is not in the Personalize Tiles list, your printer might not support it.
Yes, if you have an HP+ or eligible printer enrolled in HP Smart Advanced you can save files as editable or searchable text files.
Create or edit a Shortcut in the HP Smart app to save files as editable text.
Open the HP Smart app, and then click the Shortcuts tile on the app home screen.
From My Shortcuts, create a new or edit an existing Shortcut.
To create a new Shortcut, click Add Shortcut, and then select Create your own Shortcut.
To edit an existing Shortcut, click the Shortcut Settings icon , and then click Edit.
Set up or edit at least one Email or Save destination, and then click Continue.
Enter a Shortcut Name, and then enable Quick Run if you want to skip file editing and preview.
Under File Types, select Searchable PDF, Word Document (*.docx), or Plain Text (*.txt).
Enable Smart File Name to generate a name automatically based on the file text, if available.
Click Save Shortcut.
Run the Shortcut to save or email files automatically as searchable or editable text files.
You need to remove HP Smart permissions from the cloud account manually to remove or change a Shortcut save destination.
Sign in to the cloud account, and then remove permissions for HP Smart Solutions.
Google Drive: Click Settings icon, select Manage apps, and then click Options next to HP Smart Solutions. From the drop-down menu, click Disconnect from Drive > Disconnect.
OneDrive: Click the Account icon, and then select My Microsoft Account > Privacy. Under More privacy settings, click View app access details, click Edit under HP Smart Solutions, and then click Remove these permissions.
Dropbox: Click the Account icon, Settings > Connected apps > HP Smart Solutions > Disconnect, and then click Disconnect again to confirm.
Evernote: Open the account settings, click Applications, and then click Revoke Access next to HP Smart Solutions.
Box and QuickBooks: Contact your administrator to remove the HP Smart app permissions.