HP Officejet 6810, 6820, 6830 Printers - Paper Jam Error

This document is for HP Officejet 6812, 6815, 6820, Officejet Pro 6830, and 6835 e-All-in-One printers.

During a print job, the printer stops feeding pages, and a Paper is jammed in the printer. Clear the jam, and then touch OK error message displays on the printer control panel:

note:
Paper jams can be real or false. The printer might report a paper jam even when there is no jammed paper. The following solutions apply to both real and false paper jams.

Video overview

Clearing a Paper Jam Error on the HP Officejet 6810 and Officejet Pro 6830 e-All-in-One Printer Series

Learn how to clear a paper jam error on your HP Officejet 6810 or Officejet Pro 6830 e-All-in-One series printer.

View this video on YouTube

Step 1: Look for jammed paper

Remove any jammed paper that is accessible from the output tray area.

Clear jammed paper from the output tray

Remove any jammed paper that is accessible from the output tray area.

Carefully remove any loose paper from the output tray.
Check the rollers in the output tray for jammed paper.
Use a flashlight to see the rollers in the printer.
Gently remove any jammed paper or bits of torn paper from the output tray rollers. Use both hands to pull out any whole sheets of paper to avoid tearing them.
Remove any bits of paper or torn pieces of paper from the output tray rollers.

Try to print. If the error persists, check for jammed paper in another area of the printer.

Clear jammed paper from the input tray

Remove any jammed paper that is accessible from the input tray area.

Raise the output tray.
Grasp any jammed paper in the input tray with both hands, and then pull the paper slowly but firmly toward you to remove it.

caution:
Remove paper from the tray as carefully as possible. If any torn pieces of paper remain inside the printer, more paper jams are likely to occur, and this could damage the print mechanism.
Grasp the handle on the underside of the input tray, and then pull out the tray.
Press the latches on the left and right sides of the input tray, and then pull the tray toward you to remove it.
Check the gap where the input tray was. Grasp any jammed paper in the gap with both hands, and then pull the paper slowly but firmly toward you to remove it.

caution:
Remove paper from the gap as carefully as possible. If any torn pieces of paper remain inside the printer, more paper jams are likely to occur, and this could damage the print mechanism.
Insert the input tray into the gap, push the tray toward the printer until it locks into place, and then lower the output tray.

Try to print. If the error persists, check for jammed paper in another area of the printer.

Clear jammed paper from the ink cartridge access area

Remove any loose or jammed paper that is accessible from the ink cartridge access area.

Place your fingers into the slot on the left side of the printer, and then gently lift up to open the cartridge access door.

The carriage might move to the cartridge access area.
Wait until the carriage is idle and silent before you continue.
With the printer turned on, disconnect the power cord from the rear of the printer

warning:
To avoid risk of injuries or electric shock, you must disconnect the power cord before you reach inside the printer.
Disconnect the USB or Ethernet cable from the rear of the printer, if either are connected to the printer.
Locate the paper path cover, grasp the handle, and then lift up to remove it.
Gently remove any jammed paper and bits of torn paper from the paper path. To avoid tearing any whole sheets of paper, pull the paper with both hands.
Replace the paper path cover. Gently press the cover down until the cover clicks into place.
Check for and remove any jammed paper or objects that might be restricting the carriage. Reach into the cartridge access area, and then manually move the carriage.
Move the carriage to the left side of the cartridge access area.
Remove any jammed paper or objects from the right side of the cartridge access area. Pull the paper or objects toward you through the front of the printer.
If any paper tears, look for torn pieces of paper that might remain inside the printer. If any torn pieces of paper remain inside the printer, more jams might occur.
Check for and remove any jammed paper or objects that might be restricting the carriage. Move the carriage to the right.
Remove any jammed paper or objects from the left side of the cartridge access area. Pull the paper or objects toward you through the front of the printer.
Make sure the carriage can move freely across the width of the printer by gently pushing the carriage to the left, and then to the right.
Close the cartridge access door.

Try to print. If the error persists, check for jammed paper in another area of the printer.

Clear jammed paper from the automatic document feeder

Clear jammed paper from the automatic document feeder (ADF).

Lift the ADF cover.
Lift the green tab located on the left edge of the ADF to raise the ADF mechanism.
Gently pull out any jammed paper from the ADF. To avoid tearing any whole sheets of paper, pull the paper with both hands.
If the paper tears while you remove it, check the rollers and wheels for any torn pieces of paper thatmight remain inside the ADF. If any torn pieces of paper remain inside the printer, more paper jams might occur.
Lower the ADF mechanism until it locks into place.
Close the ADF cover tightly on both sides.
Lift the scanner lid.
Gently pull out any jammed paper from the rollers on the bottom of the scanner lid. To avoid tearing any whole sheets of paper, pull the paper with both hands.
ADF rollers on the scanner lid
If the paper tears while you remove it, check the rollers and wheels for any torn pieces of paper thatmight remain inside the ADF. Use a flashlight to thoroughly look for torn pieces of paper. If any torn pieces of paper remain inside the printer, more paper jams might occur.
Close the scanner lid.

If you have checked and removed any jammed paper from each printer area and the error persists, continue to the next step.

Step 2: Clean the paper feed rollers

Dust, paper fiber, and other debris might accumulate on the paper feed rollers and cause paper jams and paper feed issues. Clean the rollers inside the printer, and then try to print again.

Clean the rollers from inside the printer

Clean the rollers inside the cartridge access area to remove dust, paper fiber, and other debris that might accumulate on the rollers and cause paper jams and paper feed issues.

Place your fingers into the slot on the left side of the printer, and then gently lift up to open the cartridge access door. The carriage moves to the cartridge access area. Wait several seconds until the carriage is idle and silent before you continue.
Press the Power button to turn off the printer.
Disconnect the power cord from the rear of the printer, and then unplug the power cord from the power source or electrical outlet.

warning:
You must disconnect the power cord before reaching inside the HP printer to avoid risk of injuries or electric shock.
Disconnect the USB or Ethernet cable from the rear of the printer, if you have a cable connection to the printer.
Locate the paper path cover, grasp the handle, and then lift up to remove it.
Lightly dampen the swab with the water, and then squeeze any excess liquid from the swab.
Press the swab against the rollers inside the printer, and then rotate the rollers upwards with your fingers. Apply a moderate amount of pressure to remove any dust or dirt buildup.
Allow the rollers to dry completely (approximately 10 minutes).
Replace the paper path cover. Gently press the cover down until the cover clicks into place.
Close the cartridge access door.

Clean the rollers in the ADF

Clean the rollers in the ADF to remove dust, paper fiber, and other debris that might accumulate on the rollers and cause paper jams and paper feed issues.

Lift the top cover of the ADF. This provides easy access to the rollers and separator pad.
Separator pad

Rollers
Lightly dampen a clean, lint-free cloth with bottled or distilled water, and then squeeze any excess liquid from the cloth.
Press the cloth against the rollers, and then rotate them upward with your fingers. Apply a moderate amount of pressure to remove any dust or dirt buildup.
Rollers

Separator pad
Allow the rollers to dry completely (approximately 10 minutes).
Close the ADF cover tightly at both ends.
Reconnect the power cord to the rear of the printer, and then reconnect the USB or Ethernet cable if you had either connected.
Press the Power button to turn on the printer.
Touch OK to clear any messages on the printer control panel.
Load plain, U.S. letter or A4 paper into the input tray.

Step 3: Reset the printer

Sometimes a paper jam error persists even though there is no jammed paper (false paper jam). Reset the printer, which might clear a false paper jam error, and then try to print again.

With the printer turned on, disconnect the power cord from the printer.
Unplug the power cord from the power source.
Wait 60 seconds.
Reconnect the power cord to a wall outlet and to the printer.

note:
HP recommends plugging the printer directly into a wall outlet.

Step 4: Service the printer

Service or replace your HP product if the issue persists after completing all the preceding steps.

Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.

To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.

HP Officejet 6810, 6820, 6830 Printers - Paper Jam Error

Video overview

Step 1: Look for jammed paper

Clear jammed paper from the output tray

Clear jammed paper from the input tray

Clear jammed paper from the ink cartridge access area

Clear jammed paper from the automatic document feeder

Step 2: Clean the paper feed rollers

Clean the rollers from inside the printer

Clean the rollers in the ADF

Step 3: Reset the printer

Step 4: Service the printer

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