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SUPPORT COMMUNICATION- SECURITY BULLETIN

Document ID: c06463166

Version: 1

HPSBGN03625 rev.1 - HP Touchpoint Analytics Execution of Arbitrary Code

Notice: The information in this security bulletin should be acted upon as soon as possible.

Release date : 04-Oct-2019

Last updated : 04-Oct-2019

Potential Security Impact:
Execution of arbitrary code.
Source: HP, HP Product Security Response Team (PSRT)
Reported by: Peleg Hadar (SafeBreach Labs)

VULNERABILITY SUMMARY
A potential security vulnerability has been identified with certain versions of HP Touchpoint Analytics prior to version 4.1.4.2827.
This vulnerability may allow a local attacker with administrative privileges to execute arbitrary code via an HP Touchpoint Analytics system service.
Reference Number
CVE-2019-6333, PSR-2019-0143
SUPPORTED SOFTWARE VERSIONS*: ONLY impacted versions are listed.
See the RESOLUTION section for impacted products.
BACKGROUND
For a PGP signed version of this security bulletin please write to: hp-security-alert@hp.com
CVSS 3.0 Base Metrics
Reference
Base Vector
Base Score
CVE-2019-6333
CVSS:3.0/AV:L/AC:L/PR:H/UI:N/S:U/C:H/I:H/A:H
6.7
Information on CVSS is documented in HP Customer Notice: HPSN­2008­002.

How to detect if a device is affected by this vulnerability

Method 1
  1. On devices with Microsoft Windows 10 operating system, right-click the Windows Start button and select Device Manager.
  2. In Device Manager, expand Software Components.
  3. Right-click HP Device Health Service and select Properties.
  4. In the Properties dialog box, click Driver.
  5. The Driver Version field lists the current version of the HP Device Health Service driver. If the Driver Version is lower than 4.1.4.2827, then follow the steps in Method 1 from the Resolution section of this document.
Method 2
  1. On devices with Microsoft Windows operating system, in the Windows Search menu, type Control Panel.
  2. Click Control Panel.
  3. In Control Panel, click Programs and then click Uninstall a Program.
  4. On the Programs and Features screen, navigate to HP Touchpoint Analytics Client. Write down the Version. If the Version is lower than 4.1.4.2827, then follow the steps in Method 2 from the Resolution section of this document.
RESOLUTION
The below options highlight how to detect if a device is affected by this vulnerability and for remediation actions.
Method 1
  1. On devices with Microsoft Windows 10 operating system, right-click the Windows Start button and select Device Manager.
  2. In Device Manager, expand Software Components.
  3. Right-click HP Device Health Service and select Properties.
  4. In the resulting Properties dialog box, click Driver.
  5. The Driver Version field lists the current version of the HP Device Health Service driver. Write down the Driver Version.
  6. Click OK and close Device Manager.
  7. If the Driver Version is lower than 4.1.4.2827:
    1. In the Windows Search menu, type Settings.
    2. Click Settings.
    3. In the Settings window, click Update and Security.
    4. On the Windows Update screen, click Check for updates.
  8. Once updates have been applied on the device and the message You’re up to date displays, repeat steps 1-5 to ensure that the driver version of HP Device Health Service is greater than or equal to 4.1.4.2827.
Method 2
  1. On devices with Microsoft Windows operating system, in the Windows Search menu, type Control Panel.
  2. Click Control Panel.
  3. In Control Panel, click Programs and then click Uninstall a Program.
  4. On the Programs and Features screen, navigate to HP Touchpoint Analytics Client. Write down the Version.
  5. If the Version is lower than 4.1.4.2827:
    1. In the Windows Search menu, type Administrative Tools.
    2. Click Administrative Tools.
    3. In the Administrative Tools window, double-click Task Scheduler.
    4. In the middle panel of the Task Scheduler window, right-click TechPulse updater and select Run from the drop-down menu.
Third Party Security Patches: Third party security patches that are to be installed on systems running HP software products should be applied in accordance with the customer's patch management policy.
Support: For issues about implementing the recommendations of this Security Bulletin, visit https://www.hp.com/go/contacthp to learn about your HP support options.
Report: To report a potential security vulnerability with any HP supported product, send email to: hp-security-alert@hp.com.
Subscribe: To initiate a subscription to receive future HP Security Bulletin alerts via email, visit https://www.hp.com/go/alerts.
Security Bulletin Archive: To view released Security Bulletins, search the HP Support Site for "security bulletin".
Software Product Category: The Software Product Category is represented in the title by the two characters following HPSB.
PI
HP Printing and Imaging
HF
HP Hardware and Firmware
GN
HP General Software
It is strongly recommended that security related information being communicated to HP be encrypted using PGP, especially exploit information.
To get the security-alert PGP key, please send an e-mail message as follows:
To: hp-security-alert@hp.com
Subject: get key
System management and security procedures must be reviewed frequently to maintain system integrity. HP is continually reviewing and enhancing the security features of software products to provide customers with current secure solutions.

"HP is broadly distributing this Security Bulletin in order to bring to the attention of users of the affected HP products the important security information contained in this Bulletin. HP recommends that all users determine the applicability of this information to their individual situations and take appropriate action. HP does not warrant that this information is necessarily accurate or complete for all user situations and, consequently, HP will not be responsible for any damages resulting from user's use or disregard of the information provided in this Bulletin. To the extent permitted by law, HP disclaims all warranties, either express or implied, including the warranties of merchantability and fitness for a particular purpose, title and non-infringement."
REVISION HISTORY : Version: 1 - 04 October 2019: Initial Release

© Copyright 2023 HP Development Company, L.P.
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