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HP PCs - Damage not covered by the HP Standard Limited Warranty

When damage to your computer is not the direct result of a manufacturing defect or failure, it might not be covered by the HP Standard Limited Warranty. The HP Standard Limited Warranty does not cover the following:

Loss of data
Any software or apps that were preinstalled on the computer
Damage caused by attempts at self-repair or a non-authorized service provider
Failure or damage resulting from misuse, abuse, accident, modification, unsuitable physical or operating environment, natural disasters, power surges, improper maintenance, or use not in accordance with the product information guide
Failure of, or damage caused by, any third-party products, including those that HP might provide or integrate into the HP product at your request
Any technical or other support, such as assistance with “how-to” questions and those related to product setup and installation
Products or parts with an altered or missing identification label

Internal component damage not covered by warranty

The HP Standard Limited Warranty does not cover internal damage that is not the direct result of a manufacturing defect or failure.

Damage to the system board, solid-state drive (SSD), hard drive (HDD), liquid-crystal display (LCD) panel, cover, bezel, hinge, external ports, keyboard, touchpad, Switching Mode Power Supply (SMPS)/AC adapter, or optical disc drive (ODD)
Internal components physically damaged by the customer
Corroded internal components
Damage to DIMM or RAM sockets
Missing pads on the system board
Damage to component serial numbers
Damage to pins

Examples of damage to the system board

Printed circuit boards (PCBs) can become distorted because of incorrect handling, unauthorized repair or rework, missing components, or soldering parts damage. This includes damage to the soldering pad, such as cracks or fractures.

Examples of physical damage to the system board

Examples of corrosion on the system board

Example of scratch or cut trace on the system board

Examples of missing pads on the system board

Example of burn damage on the processor

Example of bent pins on the processor

Example of bent pins on the system board

Damage to the LCD panel

When a screen is broken or damaged, you might see lines, patterns, or black spots on the display, which can increase in size over time. If the damage is significant, the screen might be completely black. If the screen isn't cracked or visibly damaged, make sure you have the latest graphics driver.

For more information, see HP PCs and Monitors - Damaged screen, LCD, or display.

Examples of SSD and HDD damage

The HP Standard Limited Warranty does not cover hard drive or solid-state drive damage that is not the direct result of a manufacturing defect or failure.

Review the list and examples of hard drive or SSD damage not covered by the warranty.

Damage to the warranty seal, screw, or foil
Damage to cable connectors or ports
Damage to the panel

Examples of broken HDD warranty seals

Example of an HDD with a missing screw

Example of HDD foil damage

Example of SSD serial number label damage

Examples of HDD serial number label damage

Examples of HDD cable port damage

Example of HDD PCB damage

Examples of DIMM socket or memory damage not covered by warranty

The HP Standard Limited Warranty does not cover memory damage that is not the direct result of a manufacturing defect or failure.

Review the list and examples of memory damage not covered by the warranty.

Damage to the warranty seal, screw, or foil
Damage to cable connectors or ports
Damage to the panel

Examples of RAM PCB damage

Example of DIMM or RAM socket damage

External port damage

The HP Standard Limited Warranty does not cover external port damage that is not the direct result of a manufacturing defect or failure. Damage not covered includes damage to pins or ports, and damage to cables.

Review examples of external port damage not covered by the warranty.

Examples of USB Type-C port and USB Type-C power connector damage

Examples of adapter port damage

Example of HDMI port damage

Examples of Ethernet port damage

Examples of USB port damage

Example of Audio port damage

Examples of external battery port damage

Examples of DVI port damage

Example of male serial port damage

Examples of VGA port damage

Keyboard and touchpad damage not covered by warranty

The HP Standard Limited Warranty does not cover keyboard and touchpad damage that is not the direct result of a manufacturing defect or failure. Damage not covered by the warranty includes key button damage, ejected keys, cracking, and keyboard fading.

Examples of keyboard damage

Example of touchpad damage

Example of keyboard fading

External chassis, panel, hinge, and bezel damage

The HP Standard Limited Warranty does not cover external chassis, panel, hinge, and bezel damage that is not the direct result of a manufacturing defect or failure. Damage not covered by the warranty includes damage caused by dropping and damage caused by stretching or forcing components beyond their limits.

Review examples of external chassis, panel, hinge, and bezel damage not covered by the warranty.

Examples of Cover damage

Example of panel damage

Examples of hinge damage

Examples of bezel damage

Examples of damage to the Switching Mode Power Supply (SMPS), power cord, and AC adapter

The HP Standard Limited Warranty does not cover damage to the Switching Mode Power Supply (SMPS), power cord, or AC adapter that is not the direct result of a manufacturing defect or failure.

Examples of power cable damage