Troubleshoot a USB connection to an HP printer

Check the USB cable for damage and recommended length, and then restart your printer and computer.

1. Turn off the printer and the computer.

2. Disconnect the USB cable from the computer and printer, and then inspect the cable.

   • If the cable is damaged or longer than 3 m (9 ft 10 in), replace it.

   • If the cable is undamaged and shorter than 3 m (9 ft 10 in), connect the cable to a different USB port on the computer. The port should be USB 2.0 or greater. If you are using a USB hub or docking station, connect the cable directly to the computer.

3. Connect the cable to the printer.

4. Turn on the computer, and then wait for the startup process to complete.

5. Turn on the printer, and then add the printer (Mac) or wait for the computer to install the new device (Windows).