When scanning or copying, the automatic document feeder (ADF) picks too many sheets of paper or does not feed in the original. A 'Load original' or 'Document feeder mispick' error might display.
Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.
If your printer has an ADF, clean it regularly to help avoid paper jams and quality problems.
Reset the printer to recover from printer errors or failures.
If your printer has a rechargeable battery, remove it.
Press the power button to turn off the printer. If the printer does not turn off, disconnect the power cord from the printer.
Unplug the power cord from the power source.
Wait 60 seconds.
Connect the power cord directly to a wall outlet and to the printer.
Turn on the printer to complete the reset.
Service or replace your HP product if the issue persists after completing all the preceding steps.
Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.
To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.