After setting up your printer, the advanced scanning features cannot be found in the HP Smart app, such as Text Extract, Scribble, Book, Multi-Item, and ID Card.
Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.
Review the following HP Smart Advance requirements to make sure your printer and device support it:
An HP printer (HP Smart Advanced requires an HP+ or eligible printer)
An HP Smart account
A computer or mobile device with:
Windows 10 Redstone 5 (version 1809) or later
macOS Big Sur (11.0) or later
Android Pie (9.0) or later
Apple iOS, iPadOS 15 or later
You need to be signed in to your HP Smart account to use the HP Smart Advance features, such advanced scanning and Print Anywhere.
Make sure your computer or mobile device is connected to the internet.
Open the HP Smart app, and then signed in to your account.
If the advanced features are available, you are done.
If the advanced features are still missing, continue with these steps.
From your app store, check for and update the HP Smart app to the latest version, which can fix setup or connection issues.
Remove the printer from the HP Smart app to help fix any app connectivity issues.
Removing your printer from the HP Smart app does not remove the printer from your HP Smart account or cancel your Instant Ink subscription (if enrolled).
Use the Printers & Scanners menu to remove the printer from a Windows computer or Mac.
Windows: Search for and open Printers & Scanners, select your printer in the list, and then click
to complete the removal.macOS: Click the Spotlight icon , and then search for and open Printers & Scanners. Select your printer name, click Remove Printer or the Remove button , and then click Remove Printer or Delete Printer when prompted to complete the removal.
Remove the HP Smart app from your computer or mobile device.
Restore your printer to the default factory settings using the HP Smart app or internet browser to open the printer Embedded Web Server (EWS). Restoring factory defaults can help resolve printer setup issues, connectivity problems, and error messages.
For more information, go to .
Download the HP Smart app from your app store.
Microsoft Store (Windows): HP Smart (in English)
Mac App Store (macOS): HP Smart for Desktop (in English)
Google Play Store (Android): HP Smart (in English)
App Store (iOS): HP Smart (in English)
Having trouble downloading the app? Go to Unable to download and install the HP Smart printer app for more information.
For more printer setup information, go to HP printer setup (HP Smart app).
Set up your printer using the HP Smart app.
If the previous steps did not resolve your issue, contact HP Customer Support for further assistance.
Enter your product serial number to view warranty status and to change your location, if necessary.
Select a support option. If you are in Asia Pacific, you will be directed to a local service center in your area.