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HP Notebook PCs - Troubleshoot the touchpad

There are several options for troubleshooting your touchpad when it is not working. Use the following procedures, until a solution is found.

Turn the touchpad off and then on

On some touchpads, you can turn the touchpad on or off by double tapping in the upper-left corner of the touchpad.

  1. Double-tap to turn the touchpad off.

    Touchpad on/off switch

  2. Repeat to turn the touchpad on.

Perform a hard reset

Performing a hard reset erases all the information that is stored in your computer's temporary memory. This forces Windows to do a complete scan of the system, including the battery. Perform a power reset (or hard reset) of your computer to clear information from the computer memory without erasing personal data.

  1. Turn off the computer.

  2. Disconnect the AC adapter.

  3. Remove any discs from the disc drive.

  4. Remove memory cards from the card reader slot.

  5. Disconnect all nonessential peripheral devices, such as printers, scanners, external hard drives, and USB flash drives.

    Note:

    Do not disconnect your mouse, keyboard, or monitor.

  6. With the AC adapter unplugged, press and hold the power button for approximately 15 seconds.

  7. Reconnect the AC adapter, and then turn on the computer.

Test the touchpad in HP PC Hardware Diagnostics UEFI

Run Component Tests in HP PC Hardware Diagnostics UEFI to test the touchpad, and then follow the on-screen instructions.

  1. Hold the power button for at least five seconds to turn off the computer.

  2. Turn on the computer and immediately press esc repeatedly, about once every second. When the menu is displayed, press the f2 key.

  3. On the main menu, click Component Tests.

  4. To run the tests, click Mouse/Touchpad, select the test to run, and then click Run once. Follow the on-screen instructions to complete the test.

    Note:

    Bluetooth devices are not currently supported.

    Note:

    Your Component Tests menu might be different, depending on the components installed on your computer.

    Component Tests menu

Run Windows Update

Update your Windows 11 or Windows 10 computer using Windows Update.

For more information, see HP PCs - Updating drivers using Windows Update (Windows 11, 10).

  1. In Windows, search for and open Check for updates.

    If there are any available updates, they begin automatically.

    Note:

    To download and install optional updates, use the following instructions for your operating system:

    • In Windows 11, select Advanced options, select Optional updates, select the updates that you want to install, and then click Download & install.

    • In Windows 10, select View all optional updates, select the updates that you want to install, and then click Download and install.

  2. After the updates install, restart your computer when prompted.

Perform a Windows system reset

If the issue persists, recover the computer back to its original configuration.

Microsoft provides a reset feature that repairs your computer by reinstalling the operating system. Before using this option, make sure you back up all your important files.

Go to HP PCs - Reset the computer for more information.

Additional support options

Try one of our automated tools or diagnostics
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