HP Business Notebook PCs - Failed to Create Conexant Audio Factory error

Uninstall the current driver on your computer, and then install the latest driver using Device Manager.

1. In Windows, search for and open Device Manager.

   The Device Manager window is displayed.

2. Navigate to the Conexant High Definition SmartAudio driver, right-click the driver, and then click Uninstall device.

   Note:

   If you are prompted to delete the driver software, select the Delete the driver software for this device box, and then click Uninstall.

3. Restart your computer.

4. To find the software and drivers for your computer model, go to HP Customer Support - Software and Driver Downloads, and then type the serial number, product number, or product name in the search field to identify your product.

5. Expand the Driver-Audio section.

6. Click Download next to Conexant High Definition SmartAudio Driver.

7. After the driver is installed, restart your computer.

The Conexant Utility Service can be misidentified as a virus by your antivirus software. Use these steps to determine whether the antivirus software is preventing the computer from running the utility.

1. Open the antivirus software on the computer.

2. Click the buttons or menu items that read Update, Update now, or Live update.

   An update window opens.

3. Follow the on-screen instructions to update your antivirus software.

4. Navigate to the Firewall or Program Control area.

5. Verify that the Conexant Utility Service (CxUtilSvc) is not identified as a potential risk or unwanted program.

   Note:

   If there is an option to make the Conexant Utility Service a trusted application, select the option.

Use these steps to make sure that the Conexant Utility Service is turned on and configured to start automatically.

1. Press and hold the Windows key , and then press the R key.

   The Run window is displayed.

2. In the Open field, type services.msc, and then click OK.

   The Services window is displayed.

   

3. Navigate to CxUtilSvc, and then double-click it.

   The Properties window is displayed.

4. Change the Startup type to Automatic. If the Service status is stopped, click Start.

   

5. Click Apply, and then click OK.

6. Restart the computer.